Support Policy

At IT Computers, we prioritize customer satisfaction by providing reliable and accessible support for all our products and services. This Support Policy outlines our commitment to assisting customers and resolving issues promptly and professionally.

1. Scope of Support

Our support covers:

• Product Information: Guidance on product specifications, compatibility, and recommendations.
• Order Assistance: Help with order placement, payment, tracking, and any issues related to order processing.
• Technical Support: Assistance with setup, troubleshooting, and basic operation of purchased products.
• Warranty and Repairs: Information on warranty claims and repair services for eligible products.

2. Support Channels

Customers can reach our support team through:

• Email: Send us a message at info@itcomputers.in for assistance, and we’ll respond within 24–48 hours.
• Phone: Call us at +91 80017 00158 from Monday to Saturday, 9:00 AM – 6:00 PM (IST) for immediate support.

3. Response Time

Our typical response times are as follows:

• Email inquiries: We aim to respond within 24–48 hours.
• Phone support: Calls are attended during business hours, with priority given to urgent issues.

4. Warranty and Repairs

• Warranty Claims: For items covered under warranty, customers can contact us for guidance on claim procedures. We will provide support in liaising with manufacturers for valid warranty claims.
• Repair Services: For non-warranty repairs, we offer advice on service options and repair centers. Fees may apply for repair services outside of warranty coverage.

5. Return and Refund Support

For issues related to returns or refunds, customers should refer to our Return Policy or contact our support team for guidance on initiating a return or refund request.

6. Limitations of Support

Our support team is dedicated to providing assistance within the guidelines of this policy. However, we may not be able to:

• Provide support for products not purchased from itcomputers.in.
• Offer extensive technical training or in-depth software troubleshooting beyond standard setup and operation.
• Resolve issues caused by improper usage or unauthorized modifications of products.

7. Customer Responsibilities

Customers are encouraged to:

• Review product documentation and instructions before reaching out.
• Provide clear details about the issue, including product name, order number, and any relevant screenshots.
• Maintain a respectful and cooperative attitude when communicating with our support team.

8. Feedback and Complaints

We value customer feedback and continuously work to improve our support services. Please feel free to share your experience with us at info@itcomputers.in.

For any further assistance, please reach out to us at info@itcomputers.in or +91 80017 00158. Thank you for choosing IT Computers!