RETURN POLICY

 Return Policy

Thank you for shopping at IT Computers. We are committed to ensuring your satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your purchase, we are here to help.

1. Returns Eligibility

• Products must be returned within 7 days of the delivery date.
• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition you received it.
• Certain items, including software, consumables (like ink and toner), and customized products, are not eligible for returns.

2. Return Process

1. Contact Us: Email us at info@itcomputers.in or call +91 80017 00158 to initiate a return. Please provide your order number, reason for return, and product details.
2. Approval: Once approved, you will receive instructions on how to ship your item back to us.
3. Packaging: Ensure the product is securely packed to prevent damage during transit.
4. Shipping: You are responsible for the shipping costs associated with returning the item. Shipping fees are non-refundable.

3. Refunds

• Once we receive your item, we will inspect it and notify you of the status of your refund.
• If approved, the refund will be processed within 7–10 business days to your original payment method.

4. Exchanges

We replace items only if they are defective or damaged. For exchanges, please contact us within 48 hours of receiving your order.

5. Non-Returnable Items

• Gift cards
• Downloadable software products
• Clearance items
• Items with obvious signs of use
• Digital Products

For any questions, please contact our support team at info@itcomputers.in or call us at +91 80017 00158.

Digital Products Refund Policy

Purchase Terms of Agreement

The purchase of digital products, including PDF downloads and online material is subject to the following terms and conditions. Consumers are advised to review carefully before making any purchase.

Payment + Refund Policy

All transactions for purchase of intangible products, pdf downloads, resource material, and online content are made through payment gateways such as UPI, PhonePe, Google Pay, Card Payment, Paypal, etc.. that use SSL encryption. These payment gateways are safe and secure for using all types of credit cards and debit cards in different countries and your details are not stored during this process.

Since your purchase is a digital product, it is deemed “used” after download or opening, and all purchases made on www.itcomputers.in are non-refundable or exchangeable. Since the products made available here are intangible, there is a strict no refund policy.

Physical Kitchness reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product or service offerings without prior notice.

Delivery of Goods and Services

If you do not receive the digital product link upon purchasing, you can immediately contact It Computer Support with your transaction/payment details to ensure your product is delivered as soon as possible.