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Support Policy
At ITCOMPUTERS.in, we are committed to providing reliable and efficient support to ensure customer satisfaction. This Support Policy outlines the scope, availability, and terms of our customer support services.
1. Scope of Support
We provide support for the following:
- Product inquiries and troubleshooting.
- Software and hardware-related issues for products purchased from ITCOMPUTERS.in.
- Assistance with installation and configuration.
- Warranty-related queries and claims.
2. Support Channels
You can reach our support team through the following channels:
- Email: info@itcomputers.in
- Phone: +91 8001700158
- Live Chat: Available on our website during business hours.
3. Support Hours
Our support team is available:
- Monday to Friday: 9:00 AM – 6:00 PM
- Saturday: 10:00 AM – 1:00 PM
- Sunday and Public Holidays: Closed
4. Response Times
We strive to respond to all support requests within the following timeframes:
- Email: Within 48 hours during business days.
- Phone and Live Chat: Immediate response during support hours.
5. Warranty and Repairs
- Products covered under warranty are eligible for free repair or replacement, subject to the terms of the warranty.
- For non-warranty cases, repair services may incur charges, which will be communicated in advance.
6. Customer Responsibilities
To help us provide better support, customers are expected to:
- Provide accurate information about the issue.
- Follow instructions given by our support team.
- Retain proof of purchase and warranty documents for warranty claims.
7. Limitations of Support
Our support team may not provide assistance for:
- Products not purchased from ITCOMPUTERS.in.
- Issues arising due to unauthorized modifications or misuse.
- Third-party software or services outside our scope of expertise.
8. Escalation
If you are not satisfied with the resolution, you can escalate your concern by emailing info@itcomputers.in with “Escalation” in the subject line.
9. Policy Updates
We reserve the right to update this Support Policy at any time. Updates will be published on our website.
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About Us

Founded in 2013, IT COMPUTERS is a trailblazing e-commerce service and computer shop situated in the bustling heart of Pilkhana, Roshanbagh in West Bengal. With their unwavering commitment to direct selling, IT COMPUTERS empowers customers with a vast range of laptops, computers, CCTV accessories, and mobile accessories. Their customer-centric approach and dedication to delivering exceptional products have made them a trusted partner for individuals looking for premium technology solutions.
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