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Support Policy

At ITCOMPUTERS.in, we are committed to providing reliable and efficient support to ensure customer satisfaction. This Support Policy outlines the scope, availability, and terms of our customer support services.

1. Scope of Support

We provide support for the following:

• Product inquiries and troubleshooting.
• Software and hardware-related issues for products purchased from ITCOMPUTERS.in.
• Assistance with installation and configuration.
• Warranty-related queries and claims.

2. Support Channels

You can reach our support team through the following channels:

• Email: info@itcomputers.in
• Phone: +91 8001700158
• Live Chat: Available on our website during business hours.

3. Support Hours

Our support team is available:

• Monday to Friday: 9:00 AM – 6:00 PM
• Saturday: 10:00 AM – 1:00 PM
• Sunday and Public Holidays: Closed

4. Response Times

We strive to respond to all support requests within the following timeframes:

• Email: Within 48 hours during business days.
• Phone and Live Chat: Immediate response during support hours.

5. Warranty and Repairs

• Products covered under warranty are eligible for free repair or replacement, subject to the terms of the warranty.
• For non-warranty cases, repair services may incur charges, which will be communicated in advance.

6. Customer Responsibilities

To help us provide better support, customers are expected to:

• Provide accurate information about the issue.
• Follow instructions given by our support team.
• Retain proof of purchase and warranty documents for warranty claims.

7. Limitations of Support

Our support team may not provide assistance for:

• Products not purchased from ITCOMPUTERS.in.
• Issues arising due to unauthorized modifications or misuse.
• Third-party software or services outside our scope of expertise.

8. Escalation

If you are not satisfied with the resolution, you can escalate your concern by emailing info@itcomputers.in with “Escalation” in the subject line.

9. Policy Updates

We reserve the right to update this Support Policy at any time. Updates will be published on our website.