Eligible and Non-Returnable Items Explained

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Return Policy

At ITCOMPUTERS.in, we aim to ensure customer satisfaction with every purchase. If you are not fully satisfied with a product, please review our return policy below for guidance.

1. Eligibility for Returns

You may request a return for products that meet the following conditions:

• The return request is initiated within 7 days of the delivery date.
• The product is in its original condition, unused, and includes all original packaging, accessories, and documentation.
• The product is not a final sale, clearance, or customized item.

2. Non-Returnable Items

The following items are not eligible for return:

• Software, digital downloads, or activation keys.
• Products that have been damaged due to misuse, unauthorized repairs, or tampering.
• Items marked as “non-returnable” or “final sale” at the time of purchase.
• Consumable items (e.g., printer cartridges, batteries,Cover, Bags, Screen Protector/Glass etc) once opened.

3. Return Process

To initiate a return, follow these steps:

1. Contact Us: Email info@itcomputers.in or call our support team within the return window. Provide your order number and details about the issue.
2. Approval: Our team will review your request and provide approval if the product is eligible for return.
3. Shipping the Product:
   • Pack the product securely to avoid damage during transit.
   • Ship the product to the address provided by our team. Return shipping costs are the responsibility of the customer unless the return is due to a defect or error by ITCOMPUTERS.in.
4. Inspection: Once we receive the returned product, our team will inspect it to ensure it meets the return eligibility criteria.

4. Refunds

• Refund Method: Approved returns will be refunded to the original payment method used for purchase.
• Processing Time: Refunds are processed within 7-10 business days after the returned product passes inspection.
• Deductions: If applicable, a restocking fee of up to 10% of the product value may be deducted.

5. Exchanges

If you wish to exchange an item, the process is similar to a return. Once the returned product is inspected and approved, the replacement will be shipped to you.

6. Defective or Damaged Products

If you receive a defective or damaged product, notify us within 48 hours of delivery. We will arrange a replacement or provide a full refund/Exchange, including return shipping costs.

7. Cancellation Policy

• Orders can be canceled before they are shipped. Once shipped, the standard return policy applies.
• Refunds for canceled orders are processed within 3-5 business days.

8. Contact Information

For return-related queries, contact us at:

• Email: info@itcomputers.in
• Phone: +91 8001700158

9. Policy Updates

ITCOMPUTERS.in reserves the right to update this Return Policy at any time. Changes will be communicated via our website.

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